Finance Systems Support Analyst (NetSuite / OneStream)

Join the group's Finance Systems team as the person who keeps the platforms the finance function runs on working day to day. This is a support and configuration role, not an end-user role: you will own user administration, routine configuration and the automation that removes manual work, and you will be the first point of contact for finance users across the group.

The team is based in London. Your working day covers the overlap between European and US business hours, which is exactly why the role sits in South America.

Two positions are available: one weighted towards NetSuite and one towards OneStream. We are not looking for one person who covers both.

Responsibilities

• Own the day-to-day administration of NetSuite and/or OneStream: user setup, roles and permissions, master data, routine configuration changes and support during the close.
• Act as the first point of contact for finance users across the group. Take each request end to end and escalate only what genuinely needs the London team.
• Troubleshoot issues with an understanding of the accounting process behind the ticket, not only of the screen the user is looking at.
• Improve and automate: workflows, approval flows, saved searches and reports, and the integrations between the finance platforms.
• Support the monthly and quarterly close, consolidation and reporting cycles.
• Build documentation and runbooks, and help roll out ServiceNow as the intake channel for finance support requests.
• Work across the wider finance stack as you grow into the role: SAP Concur (travel and expense), SoftCo (accounts payable and procure-to-pay), Workiva (regulatory reporting) and Kyriba (treasury).
• Partner with the London-based team on improvement work and on the backlog of fixes and optimisations that the function has not been able to get to.

• Advanced or fluent spoken English — this is a hard requirement. You will work in English every day, on calls and in writing, with a team based in London.
• 5+ years of professional experience with finance systems, including real depth in NetSuite and/or OneStream: configuring and supporting them, not only using them as an end user.
• Hands-on experience with user administration, roles and permissions, configuration and automation inside those platforms.
• Finance literate: a solid working understanding of accounting processes — record to report, accounts payable and receivable, fixed assets, consolidation and close. An accounting qualification (Contador Público, CPA, ACCA or equivalent) is strongly valued.
• Experience supporting business users directly, both in writing and on calls, including people who are not technical.
• Equivalent platforms are considered: Oracle Hyperion, SAP BPC, Tagetik or Anaplan in place of OneStream; other mid-market ERPs in place of NetSuite.
• Valued, not required: SAP Concur, SoftCo, Workiva, Kyriba, ServiceNow, and platform certifications

Conditions

• Fully remote
• Contractor agreement, initial term of 90 days, compensation in USD.
• Full time, with working hours that overlap London and US business hours (approximately 9:00 to 18:00 Argentina time).
• You work directly with the London-based Finance Systems team of an international investment group, on a platform stack of mainstream market-leading products.