Deal Enablement Call Coordinator - Associate - EY Global Delivery Services

Deal Enablement Call Coordinator
Level: Associate
Location: GDS, Buenos Aires
Role Summary
The Deal Enablement (DE) Call Coordinator coordinates required calls across the stages of the DE review process, including Approval Review calls.
The coordinator serves as the primary point of contact for scheduling, working with DE specialists, pursuit teams, approving reviewers, executive assistants, and other internal stakeholders to coordinate availability, track invitation responses, and confirm call completion. When DE specialists have scheduling conflicts, the call coordinator may provide backup support by attending calls and using Microsoft Copilot to capture discussion notes. The coordinator may also follow up on open items and ensure final documentation is provided to reviewers and DE specialists.
This role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple reviews and competing stakeholder schedules in a fast-paced environment.
Key Responsibilities
• Monitor GEM+ and coordinate Approval Review calls once a required review has been identified and the appropriate approving reviewers have been assigned.
• Monitor review activity and navigate DE CRM as needed to support coordination and status tracking.
• Coordinate availability across pursuit teams, assigned approving reviewers, executive assistants, and other required participants.
• Prepare and send calendar invitations in accordance with established coordination procedures.
• Track assigned reviews and changes in schedules across the coordination process.
• Provide backup support to DE specialists by attending Approval Review calls, coordinating meeting logistics and capturing reviewer feedback as needed.
• When providing backup call support, use Microsoft Copilot and established prompts to capture key discussion points and prepare call notes.
• When providing backup call support, review call notes for accuracy and distribute them to the appropriate stakeholders following the meeting.
• Monitor approval status following the call and follow up with assigned reviewers when approval in the system remains outstanding.
• Communicate with pursuit teams, Approval Reviewers, executive assistants, and other stakeholders regarding scheduling, follow-ups, and review status.
• React to scheduling challenges, time-sensitive requests, outstanding approvals, or other coordination issues and escalate through established channels as appropriate.
• Maintain accurate documentation of scheduling activity, follow-ups, escalations, and relevant coordination activities using established team tools and trackers.
• Follow established Approval Review coordination procedures and reviewer-specific scheduling practices.
• Work on Ad Hoc projects such as contacting teams with stalled opportunities, as needed.
• Work with DE team to manage workload, provide coverage, and respond to changing priorities.
• Identify recurring coordination challenges and opportunities to improve process consistency, efficiency, and stakeholder experience.
Skills and Attributes for Success
• Strong organizational and time-management skills with the ability to manage multiple active requests and competing priorities.
• Strong written and verbal communication skills.
• Strong attention to detail when managing calendars, meeting information, documentation, follow-ups, and status tracking.
• Ability to coordinate activities across multiple stakeholders and navigate scheduling conflicts effectively.
• Ability to manage time-sensitive requests while maintaining accuracy and consistent communication.
• Sound judgment and the ability to recognize when an issue requires escalation.
• Confidence facilitating virtual meetings and communicating with stakeholders at varying levels of seniority.
• Ability to follow established processes while adapting to changing business and stakeholder needs.
• Ability to work collaboratively within a team and provide coverage as priorities shift.
• Proactive and service-oriented approach to supporting internal stakeholders.
• Comfort working with Microsoft Outlook, Microsoft Teams, Microsoft Copilot, and workflow and tracking tools.